Shipment Tracking & Delivery Information

How can I track my shipment?

To track your shipment, you need a unique tracking number, which you usually receive by email or SMS from the sender. If you don't have it, contact the sender. Then go to the carrier's website, such as Zásilkovna, DPD, or Czech Post, and enter this number in the shipment tracking field.

After entering the number, the system will display the current status of the shipment – for example, where it is located and when delivery is expected. If the information is not available, try to check the accuracy of the number or repeat the tracking later, as the shipment may not have been processed yet.

In case of complications, contact the carrier's customer support and have your tracking number and other details ready. Some carriers also offer mobile applications that provide notifications about the status of the shipment, which makes tracking even easier.

What should I do if my shipment is delayed?

If your shipment is delayed, first check the status of the shipment using the tracking number on the carrier's website. Current information may indicate the reason for the delay, such as adverse weather, increased number of shipments, or problems with the address. If tracking does not show any new information, try waiting 24 hours, as some updates occur with a delay.

If the situation does not change, it is recommended to contact the carrier's customer support. Have your tracking number and shipment details ready to help them assist you faster. Some carriers also allow you to fill out an online form for complaints or requests for additional information.

If the shipment contains important goods, also contact the sender, who may be able to take further steps under the contract with the carrier to expedite delivery or arrange compensation. It is important to act calmly and in a structured manner, as most delays are caused by temporary factors that are quickly resolved.

Can I change the delivery address?

Yes, changing the delivery address is usually possible, but depends on the current status of your shipment and the carrier's policy. First, log in to the carrier's website using the tracking number. If the option to change the address is available, you will find it in the shipment details. Some carriers, such as DPD or UPS, allow you to change the address directly through an online form or mobile application.

If you don't find this option, it is recommended to contact the carrier's customer support. Have your tracking number and details of both the original and new addresses ready. In some cases, the change may be charged or limited to certain geographic areas.

If the shipment has already been handed over to the courier for delivery, the change may be more complicated. In such situations, it may be necessary to wait until the shipment returns to the depot, where it will be possible to update the address. Therefore, it is important to act as soon as possible to minimize delays.

How can I adjust the delivery time of my shipment?

Adjusting the delivery time of your shipment is usually possible, but depends on the carrier and the current status of the shipment. First, check the status of the shipment through the tracking number on the carrier's website. If the shipment is still en route to delivery, the option to change the delivery time may be available.

Many carriers, such as DPD, UPS, or Czech Post, offer online tools or mobile applications where you can set a more specific time window for delivery. This option is often referred to as "Delivery Adjustment" or "Flexible Delivery". Log in using your tracking number and follow the instructions.

If this feature is not available online, you can contact the carrier's customer support. Have your tracking number and requested delivery time ready. In some cases, adjusting the delivery time may be charged, especially if you require a specific time frame.

If the courier has already taken over the shipment for delivery, changing the time may be more difficult. In this case, it is best to contact the carrier's customer service directly, which can advise you on alternative options, such as delivery to a pickup point or postponing delivery to the next day.

It is recommended to act as soon as possible, as some shipping systems only allow changes up to a certain point before delivery. Quick communication and tracking the status of the shipment are key to successfully adapting delivery to your needs.

Can I track multiple shipments at once on this page?

Yes, tracking multiple shipments at once is possible, but depends on the options of the carrier and how their system works. Some carriers, such as UPS or DPD, offer the option to enter several tracking numbers at once into their online tool or application. This feature is especially useful for businesses or customers who expect multiple shipments simultaneously.

If a specific carrier does not support bulk tracking directly on their site, you can enter each tracking number individually and track shipments one by one. To make it easier, you can use various third-party online tools or applications that allow you to manage tracking of multiple shipments from different shipping companies in one place.

Another option is to create a user account with some carriers, where after logging in, you can add your shipments to the tracking list and get a centralized overview. This is especially useful if you frequently order goods from different sellers or use multiple carriers.

If you are tracking multiple shipments on this page, we recommend that you write down each tracking number so that you can easily switch between individual shipments. Although it is not possible to enter multiple numbers at once directly on this page, links to carriers will allow you quick access to their tracking services.

How do I find out who is the carrier of my shipment?

Finding out the carrier of your shipment depends on the information provided to you by the sender. First, check the email, SMS, or order confirmation you received when purchasing the goods. These messages usually include the tracking number and the name of the shipping company that delivers your shipment.

If this information is not available, look at the invoice or order details in the customer account on the sender's website. Some sellers list the carrier directly there. If the seller works with multiple carriers, the carrier may be assigned automatically and its name will appear only when generating the tracking number.

If you only have a tracking number and don't know the carrier, try using universal tracking tools that can identify the carrier based on the format of the tracking number. These tools often support carriers such as DPD, UPS, FedEx, or Czech Post.

If you have not received any information about the carrier, it is recommended to contact the sender directly and ask for clarification. The sender should have an overview of which company was entrusted with the delivery of your shipment. Quick communication with the sender is key to getting the necessary details and being able to track the shipment or contact the appropriate carrier.

What to do if the shipment status hasn't changed for several days?

If the status of your shipment has not changed for several days, first check the tracking system on the official carrier's website. Make sure you are entering the correct tracking number, as even a small error can prevent finding the shipment. Remember that during holidays or periods of high volume of shipments, systems may experience delays in updating data.

For international shipments or during logistical peaks, longer delays can occur, for example, during transport between central warehouses or when waiting for customs clearance. However, if the status does not change for more than 3-5 days, it is recommended to contact the carrier's customer support. Have your tracking number ready and ask for more detailed information. Carriers often have access to data that is not publicly available.

If the carrier does not provide a clear answer or the shipment has not been registered in the system at all, contact the sender. They can check if the shipment was sent correctly and possibly file a complaint. If the situation persists, it is possible to initiate an official complaint process with the carrier or request compensation.

In most cases where the shipment status doesn't change for a long time, it's a temporary delay in logistics, not a loss of the shipment. The key to resolving the issue is patience, regular monitoring, and communication with the carrier and sender.

What do the various shipment statuses mean (e.g., "In sorting center", "In transit")?

The various shipment statuses describe its current location and phase of the transport process. Here are the most common statuses and their meanings:

"Accepted for shipping" means that the shipment has been registered in the carrier's system and is ready for further processing. This usually signals that the sender has handed over the shipment or created a shipping order. "In sorting center" indicates that the shipment has arrived at the sorting center, where it is being sorted according to destination. This process includes scanning and routing the shipment to the correct route. "In transit" means that the shipment has been sent from the sorting center and is on its way to another location, such as a regional depot or directly to the destination address. "In local depot" indicates that the shipment has arrived at the nearest distribution center that covers the delivery area. From there, it will be handed over to the courier.

"Handed over to courier" means that the shipment is with the courier and is ready for delivery to the specified address. This status is usually updated on the day of delivery. "Delivered" indicates that the shipment has been successfully delivered to the recipient, which represents the end of the shipping process. "Delivery attempt" signals that the courier tried to deliver the shipment, but failed, for example, due to the absence of the recipient. The shipment may be stored at a pickup point or prepared for another delivery attempt.

"Shipping delay" indicates that the shipment has been delayed, for example, due to adverse weather, technical problems, or other unexpected events. "Returned to sender" means that the shipment was not delivered and was returned to the sender, for example, due to an incorrect address, non-collection of the shipment, or expiration of the pickup deadline.

Each carrier may use slightly different status names, but their meaning is usually similar. If you are not sure what a particular status means, it is recommended to contact the carrier's customer support.

Can tracking show the exact delivery time?

Most shipment tracking systems provide an estimated delivery time, which may change depending on current conditions, such as:

Traffic situation: Delays caused by heavy traffic or accidents.

Weather: Adverse conditions that may slow down transport.

Delivery service capacity: Large number of shipments during holidays or logistics outages.

If your carrier offers a "real-time tracking" feature, the specified delivery time may be more accurate, but still subject to the influences mentioned above.

For the most up-to-date information, we recommend regularly tracking the status of the shipment and contacting the shipping company if you need more precise data.